This post was written by Jim Marino
Cisco Systems Inc.’s Chief Technology Officer Padmasree Warrior said that video is the single most important application on the network that would drive network growth rates. Warrior believes that with the world moving towards multi-polar economies, the technological innovation would now come both from emerging and developed markets. According to Warrior,
“Cisco already has services as central to its approach to globalization. As we become stronger in emerging markets with our products and solutions, our focus is to provide an end-to-end solution which includes services.”
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According to a survey conducted by EquaTerra’s Advisor and BPO/ITO Service Provider Pulse 2Q08, organizations are increasingly building and utilizing complex services supply chains to lower costs and address the emerging opportunities and perceived threats of globalization. Most organizations are yet to do a good job of arranging relationships with services providers. EquaTerra finds that buyers’ overall skills at developing quality outsourcing business cases are mediocre, particularly when it comes to assessing total costs to achieve desired improvements from outsourcing and attendant indirect or shadow costs. 2Q08 Pulse respondents rate buyers as poor to mediocre across a variety of governance activities, including their ability to measure service level agreements (SLAs) and end-user satisfaction. While these problems are not new, they are exacerbated as organizations do more global sourcing.
Due to the requirement of an integrated business system for any company with revenues of more than $5-$10 million, there has been a steady increase in ERP software spending. A recent study by the Boston-based AMR Research Inc. found that the global ERP application market will reach $38.2 billion by the end of 2008, about half of which will be derived from sales to the manufacturing industry. While the primary reason for the ERP market’s growth is increased investment by large corporations, as a result of globalization and a desire for performance management, medium-sized businesses (SMBs) are also driving the spending.
During economic boom or bust, whether for import, domestic, or export, In